Talentspace is on a mission to improve the recruiting experience and make opportunities for face-to-face interactions with employers available for everyone. With our highly interactive, virtual and hybrid recruiting event platform, we aim to provide an accessible way for people to connect with companies and get hired, regardless of where they are. To date, we have enabled more than 250.000 employer-talent relationships.

Since April 2022, Talentspace is a subsidiary of Handshake, the largest early career network in the world, bringing together 20 million students and young alumni, 1,400 colleges and universities and 650,000 employers. We believe that career opportunities shouldn’t be determined by who you know or what you’ve done. It’s about what you can - and will - do. Your future, not your past. 

Your Impact:

As a Relationship Manager at Talentspace you are responsible for ensuring our education partners are healthy, happy, successful, and retained. You will create repeatable and reusable tactics for driving engagement across our university partners' teams, making sure our education partners’ recruiting events are a success. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will work closely with customer success, support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your Role:

Product Knowledge

• Answering questions regarding the Talentspace product daily

• Expanding and deepening product adoption and usage to drive value for our partners

• Gathering, documenting, and sharing best practices on how university partners can better leverage our platform to drive student and employer engagement

• Deeply learning and understanding the career services space (operations, structure, and metrics)

• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Talentspace and our goals

Relationship Management

• Owning the relationships and ultimate success for a defined segment of university partners

• Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

• Implementing the program of recurring and on-demand touchpoints with partners

• Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialised meet-ups and tailored presentations upon request

• Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members

Partner Success and Retention

• Collaborating with our Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner.

• Understanding trends with your accounts and taking appropriate actions to keep account health high.

Operations & Project Management

• Managing projects end-to-end

• Helping scale, develop, document internal and external processes to support users & peers

• Leading tailored presentations for select stakeholders on all 3 sides of the business (students, career services and employers).

Your Experience:

• 4+ years experience with SaaS and/or deep understanding of the higher education landscape

• Ability to prioritise workload while maintaining high attention to detail

• Ability to internalise changing messaging and rapidly incorporate into customer convos

• Excellent communication skills and highly curious with “discovery” mindset

• High degree of technical aptitude

• Ability to think critically and empathetically about the customer’s needs

• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit

• Adaptable to evolving business needs and willingness to contribute to process improvement

• Analytical, methodical approach to identifying challenges and measuring impact

• Fluent in written and spoken French (Native level) and English

What we offer:

• The best of both worlds: resources and global impact of the leading EdTech startup in the world while maintaining the agility & speed of a startup
• Stock: Ownership in a fast-growing company
• Compensation: Top-of-market compensation 
  
• Inspiring Offices: Beautiful offices in Berlin-Mitte, London, San Francisco, Denver and New York
• Time off: 25 vacation days + public holidays + additional vacation time scheme
• Product: A great product with many exciting opportunities ahead
• Learning: Mentorship & Professional Development Budget
• Great team: Working with fun, hardworking, nice people committed to making a difference!